How will I know the appointment is made?
Immediate confirmation will be given upon processing of the appointment request. A reminder will be sent to you preceding the appointment date. Your Service Provider's schedule will be updated in real time so your appointment will be in their calendar book as soon as you make it.

What happens if I am late or if I cannot attend the appointment?
Changing the appointment is allowed via the Internet up to a pre-determined time before the appointment, after which, phone contact with the Service Provider should be made.

What happens if my Service Providers are not using smartAPPOiNTTM?
Send us an email about the service provider you want to be using smartAPPOiNTTM and next time when you visit them, tell them about smartAPPOiNTTM.