1. Why should I offer this service to my patients?
   
2. What happens to patients with no Internet access?
   
3. Can smartAPPOiNT be customised to cater for my practice scheduling needs?
   
4. Won't I lose control of my appointment book?
   
5. Won't I lose my personal contact with my patients?
   
6. How do you prevent phantom appointments, late cancellations and no shows?
   
7. Is smartAPPOiNT secure to protect my practice?
   

Why should I offer this service to my patients?

1. Convenience
2. Better patient service
3. Improving your bottom-line

What happens to patients with no Internet access?

These patients can continue making appointments as they currently do (i.e. by phone or walk-in).

Your non-Internet patient will also benefit from smartAPPOiNT^TM from better quality service as you will have convenient access to their appointment history electronically.

Can smartAPPOiNT^TM be customised to cater for my practice scheduling needs?

To ensure that your specific practice needs are addressed, the practice rules determining how appointments are scheduled can be customised at both the business and practitioner levels (e.g. the type of services offered by each practitioner, the duration of services, opening hours, minimum lead time to online booking ... etc).

Won't I lose control of my appointment book?

Definitely NOT!
Your patients will not see your actual appointment book when they log in. To them, it will just be a search-and-match functionality. Moreover, your employees have the rights to over-write and modify any appointments made by your patients via smartAPPOiNT^TM.

You can also set a maximum number of active appointments each patient can have with your practice and block out certain appointment slots from Internet bookings (e.g. withhold them for VIP customers).

Won't I lose my personal contact with my patients?

Of course NOT!
Personal contact does not only mean the interaction between you and your patients, what really important is the nature of the interaction.

Even though online appointment eliminates personal interaction with your patients during the appointment making process, you will be able to provide your patients with a much better personalised experience as smartAPPOiNT^TM equips you with information to know more about your patients and greet and treat them like a regular.

You or your staff will also be freed up from answering calls to interact and develop rapport with patient at your premises.

How do you prevent phantom appointments, late cancellations and no shows?

As we are a membership-based service, we will know the identity of each member.
Upon registration, they have accepted the terms of using the smartAPPOiNT^TM service and have agreed not to abuse it. As added protection, smartAPPOiNT^TM lets your practice restrict how many active appointments a patient can have at any one time.

To prevent or reduce late cancellations and no shows, automated reminders will be sent out to prompt patient to contact you early.

Is smartAPPOiNT^TM secure to protect my practice?

All users of smartAPPOiNT^TM (ie. patients, employees, practice owners or other businesses) have a unique membership ID.
To use the service, they will need to provide the matching password to this ID.

Other practices will not be able to view your appointment list as patients will only appear on the list of practices that they choose to have a relationship with.

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