Below are three case studies on how smartAPPOiNTTM solutions are applied to solve practice problems.
Multi-location Dental Practice
Dr. Smith manages a large dental practice in two different locations.
At all times, he needs to understand his and his colleagues' appointment schedules to help him manage his business better. However, the networking solutions currently available on the market are above his budget for business investment.
His practice also faces the problem of unnecessary lost in revenue resulting from patients forgetting about their appointments and his nurses not having the time to perform reminder calls.
He chose to defer the development of his website as he wants to gauge the response from his patients first.
Service Provided and Benefits Realised
His practice also faces As smartAPPOiNTTM can work with or without a website, it was not a problem implementing it at Dr. Smith's practices. To ensure quick response time, broadband Internet access was also implemented.
With smartAPPOiNTTM, Dr. Smith is able to manage his staffing needs from the comfort of his study at home as he can access the appointment books of all his surgeries securely via the Internet.
The frequency of NO SHOWS has also decreased as automated reminders (email or SMS) are sent out to his patients 1 day prior to their appointment.
Dr. Smith is also providing better customer service to his patients as they can make appointments with his surgeries online 24 x 7 (even when the surgeries are closed).
This Chiropractic practice is a growing business located in the city. Most of their patients are life-style conscious who live or work around the area and have Internet access.
As the practice grows, the owners are concerned about how appointments are managed.
There is less time for the Chiropractor to keep answering phones and writing down appointments, especially during busy periods.
In addition, the number of appointments made through email and answering machines are also growing as patients tend to make their bookings after work (i.e. when they have time) or do not have time to wait over the phone during business hours. This is becoming a problem as the requested times are frequently unavailable, resulting in dissatisfied patients.
As part of the expansion strategy, the owner wants to streamline the appointment making process and create an online presence to promote the practice benefits and treatment.
Service Provided and Benefits Realised
A website was created for this Chiropractic practice to promote its work philosophy and treatment. To allow their patients to make appointments with the Chiropractor directly, smartAPPOiNTTM was also integrated as part of the website.
With smartAPPOiNTTM, the practice is able to better manage their patients' expectations as it is a real-time service (i.e. their patients will know instantaneously whether their required appointment is available).
To prevent double booking, smartAPPOiNTTM allows the owner to specify how long an appointment must be booked in advance (e.g. 24 hours). This provides them with ample time to reschedule appointments if required.
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